Refund Policy

1. General Refund Policy

1.1 No-Refund Policy

As a Software-as-a-Service (SaaS) platform providing immediate access to AI services and digital content, all subscription fees are generally non-refundable. This policy reflects the nature of our digital services and the immediate value provided upon subscription activation.

1.2 Service Nature

• Our services provide immediate access to AI models and platform features
• Digital services are consumed upon use and cannot be "returned"
• Subscription benefits begin immediately upon payment confirmation
• Usage analytics and conversation history are generated from the moment of access

2. Free Trial Period

2.1 Trial Availability

We offer a 14-day free trial for new subscribers to evaluate our services before committing to a paid subscription. This trial period allows you to:

• Test all features included in your selected plan
• Evaluate the quality and suitability of our AI services
• Assess integration capabilities with your workflow
• Determine if our platform meets your business needs

2.2 Trial Cancellation

You may cancel your subscription at any time during the trial period without charge. Cancellation must be completed before the trial period expires to avoid automatic billing.

3. Exceptional Refund Circumstances

While our general policy is no refunds, we may consider refunds in the following exceptional circumstances:

4. Refund Request Process

4.1 How to Request a Refund

4.2 Required Information

• Account email address and subscription ID
• Detailed explanation of the issue or circumstance
• Relevant dates and transaction information
• Supporting evidence (screenshots, error messages, etc.)
• Steps taken to resolve the issue through normal support channels

4.3 Review Process

• All refund requests are reviewed individually on a case-by-case basis
• We may request additional information or documentation
• Technical issues will be investigated by our engineering team
• Final decisions are made by our billing and customer success teams

5. Refund Processing

5.1 Approved Refunds

If your refund request is approved:

• Refunds are processed to the original payment method
• Processing time is typically 5-10 business days
• You will receive email confirmation of the refund
• Your account access may be immediately terminated or downgraded

5.2 Partial Refunds

In some cases, we may offer partial refunds based on:

• Unused portion of the subscription period
• Severity and duration of service issues
• Level of service disruption experienced
• Prorated calculations for plan downgrades

6. Subscription Cancellation

6.1 How to Cancel

You can cancel your subscription at any time through:

• Your account settings dashboard
• Contacting our support team at support@aquariusly.pro
• Using the cancellation link in your billing emails

6.2 Cancellation Effects

• Cancellation prevents future billing but does not trigger automatic refunds
• You retain access to paid features until the end of your current billing period
• Your account will be downgraded to free tier (if available) after the paid period ends
• Data retention follows our standard policies as outlined in our Privacy Policy

7. Chargebacks and Disputes

7.1 Chargeback Policy

Before initiating a chargeback with your financial institution, please contact us directly. Chargebacks can result in:

• Immediate account suspension or termination
• Additional processing fees
• Difficulty resolving the issue amicably
• Potential legal action for fraudulent chargebacks

7.2 Dispute Resolution

We are committed to resolving billing disputes fairly and promptly. Most issues can be resolved through direct communication with our support team without involving financial institutions.

8. Third-Party Payment Processors

We use Stripe as our primary payment processor. Refunds processed through Stripe are subject to:

• Stripe's processing timelines and policies
• Potential processing fees deducted from refund amounts
• Currency conversion rates at the time of refund (for international transactions)
• Your bank's policies for crediting refunded amounts

9. Contact Information

10. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated through email notifications and platform announcements. Your continued use of our services after policy updates constitutes acceptance of the revised terms.